At Supplemart, our aim is to ensure a transparent and hassle-free shopping experience for our customers. To align with this goal, our refund policy is designed to be straightforward and customer-friendly. Below are the details of our policy regarding returns and refunds:
Eligibility for Return:
- Products are eligible for return within 7 days of the delivery date.
- Eligible products must be in their original packaging, unused, unopened, and sealed, with all original tags & labels intact.
Special Return Conditions:
- For issues such as wrong item delivery, item in box damaged (shipping box intact), or missing item in an order, customers are required to contact us with images/videos of the product and packaging box within 3 days of delivery. In these cases, the regular 7-day return policy does not apply.
Exceptions to Returns:
- Open or used items, complaints related to taste or health issues (consult a nutritionist or the brand), products with tampered codes or serial numbers, and freebie items without the purchased item are not eligible for return.
Regarding Fake Products:
- Supplemart.in solely fulfills all orders directly, ensuring the authenticity of every product. In the unlikely event of doubts regarding authenticity, customers can directly contact the brand for verification.
Initiating a Return:
- To start the return process, please send a request to care@supplemart.in. Note that a return can only be initiated once per order, and Supplemart reserves the right to approve or reject return requests.
Return Process:
- Upon approval of the return request, a courier partner will be assigned for product pickup. Customers will be provided with detailed instructions to ensure a smooth return shipping process.
Refund Process:
- After we receive and inspect the returned product, refunds will be processed within 3 business days in the form of store credits or coupons.
- Important: The refund amount will have forward and backward shipping charges deducted from the total refunded amount to cover logistical costs.
Non-Receipt of Orders:
- If an order is marked delivered but not received, please notify us within 2 days to facilitate resolution with the courier service.
Shipping and Delivery:
- We process orders within 1 business day, with delivery timelines varying by location. Our shipping partners include recognized carriers to ensure reliability and coverage across over 20,000 Pincodes in India.
Payment and Security:
- We accept a variety of payment methods and ensure your payment information is securely processed. Supplemart.in does not store credit/debit card information.
Cancellation Policy:
- Orders can be cancelled before shipping. Once shipped, they are subject to our return and refund policies.
Delivery Charges:
- Enjoy free shipping on all pre-paid orders above ₹500. A nominal shipping fee applies to smaller orders and Cash on Delivery options, as detailed in our shipping policy.
Conclusion
We strive to ensure a seamless shopping experience at Supplemart. For any queries or further assistance regarding our refund policy, please reach out to us at care@supplemart.in or visit supplemart.in. Your satisfaction and trust are paramount to us, and we are here to support you through every step of your shopping journey.
Email : care@supplemart.in / supplemart.india@gmail.com
Phone : +91-8700141332