At Supplemart, our aim is to ensure a transparent and hassle-free shopping experience for our customers. To align with this goal, our refund policy is designed to be straightforward and customer-friendly. Below are the details of our policy regarding returns and refunds:

Eligibility for Return:

  • Products are eligible for return within 7 days of the delivery date.
  • Eligible products must be in their original packaging, unused, unopened, and sealed, with all original tags & labels intact.

Special Return Conditions:

  • For issues such as wrong item delivery, item in box damaged (shipping box intact), or missing item in an order, customers are required to contact us with images/videos of the product and packaging box within 3 days of delivery. In these cases, the regular 7-day return policy does not apply.

Exceptions to Returns:

  • Open or used items, complaints related to taste or health issues (consult a nutritionist or the brand), products with tampered codes or serial numbers, and freebie items without the purchased item are not eligible for return.

Regarding Fake Products:

  • solely fulfills all orders directly, ensuring the authenticity of every product. In the unlikely event of doubts regarding authenticity, customers can directly contact the brand for verification.

Initiating a Return:

  • To start the return process, please send a request to Note that a return can only be initiated once per order, and Supplemart reserves the right to approve or reject return requests.

Return Process:

  • Upon approval of the return request, a courier partner will be assigned for product pickup. Customers will be provided with detailed instructions to ensure a smooth return shipping process.

Refund Process:

  • After we receive and inspect the returned product, refunds will be processed within 3 business days in the form of store credits or coupons.
  • Important: The refund amount will have forward and backward shipping charges deducted from the total refunded amount to cover logistical costs.

Non-Receipt of Orders:

  • If an order is marked delivered but not received, please notify us within 2 days to facilitate resolution with the courier service.

Shipping and Delivery:

  • We process orders within 1 business day, with delivery timelines varying by location. Our shipping partners include recognized carriers to ensure reliability and coverage across over 20,000 Pincodes in India.

Payment and Security:

  • We accept a variety of payment methods and ensure your payment information is securely processed. does not store credit/debit card information.

Cancellation Policy:

  • Orders can be cancelled before shipping. Once shipped, they are subject to our return and refund policies.

Delivery Charges:

  • Enjoy free shipping on all pre-paid orders above ₹500. A nominal shipping fee applies to smaller orders and Cash on Delivery options, as detailed in our shipping policy.


We strive to ensure a seamless shopping experience at Supplemart. For any queries or further assistance regarding our refund policy, please reach out to us at or visit Your satisfaction and trust are paramount to us, and we are here to support you through every step of your shopping journey.

Email : /
Phone : +91-8700141332