Shipping, Delivery & Returns Policy

Supplemart India operates supplemart.in. This policy explains our shipping charges, delivery process, cancellations and returns.

1. Shipping Charges

Payment method	Shipping and COD charges
Prepaid orders	Free shipping, with no minimum order value
Cash on Delivery (COD)	A flat ₹99 total charge per order

The ₹99 COD charge applies once per order. There is no additional shipping charge on top of it.

Applicable charges are displayed before you complete your purchase. Product prices displayed on our website include applicable taxes.

We currently deliver within India, subject to delivery availability for your PIN code.

2. Order Processing and Dispatch

Orders are usually dispatched within 2 business days after payment confirmation for prepaid orders or order confirmation for COD orders.

Our warehouse operates Monday to Friday, excluding national holidays. Orders received outside these working days are processed on the next business day.

Dispatch time is the time required to prepare and hand over your order to the delivery partner. It is separate from delivery transit time.

3. Estimated Delivery Time

Domestic shipments generally take 2–7 days after dispatch to arrive.

Delivery times are estimates and may vary depending on your location, courier serviceability, weather, holidays and other operational conditions.

If your order exceeds its estimated delivery time, contact us with your order number. We will investigate with the delivery partner and keep you informed. We aim to provide an investigation update within 5 working days.

4. Stock Availability and Product Flavours

Orders are subject to stock availability. Although we work to keep inventory accurate, occasional stock discrepancies may occur.

If an ordered item is unavailable, we will contact you to discuss the available options:

1. Wait for the item to be restocked.
2. Receive the available items separately, where possible.
3. Cancel the unavailable item and receive a refund for it.

We will confirm the arrangement with you before proceeding.

We will supply the flavour selected in your order. If that flavour is unavailable, we will contact you before sending an alternative. Assorted or randomly selected flavours will be supplied only where this option is clearly stated and selected when ordering.

5. Delivery Addresses

Please provide a complete delivery address, correct PIN code and an active contact number.

Address changes can be requested before dispatch. Contact us as soon as possible if you need to make a correction. Once an order has been dispatched, we cannot guarantee an address change.

Delivery to P.O. boxes is available only through supported postal services. For military addresses or other restricted locations, please contact us before ordering to confirm delivery availability.

6. Order Tracking

Once your order has been dispatched, we will share a tracking link using the contact details provided with your order.

Tracking updates depend on the delivery partner’s system. If the tracking link is unavailable or your shipment appears delayed, contact our support team with your order number.

7. Damaged, Incorrect or Lost Deliveries

If a parcel appears visibly damaged or tampered with, please refuse delivery where possible and contact us immediately.

If you discover damage, an incorrect item or missing products after accepting delivery, contact us promptly. Keep the product, packaging and shipping label, and share your order number and available photographs to help us investigate.

If tracking shows your parcel as delivered but you have not received it, notify us promptly so we can investigate with the delivery partner.

For confirmed damage, loss or an incorrect delivery, we will arrange the applicable refund or replacement. Our arrangements with couriers or insurers do not limit your rights under applicable consumer law.

8. Order Cancellations

You may request cancellation before your order is dispatched. Any payment received for an order successfully cancelled before dispatch will be refunded.

Once an order has been dispatched, a cancellation request will be handled under the applicable return terms.

9. Returns and Refunds

Change-of-mind returns

To request a change-of-mind return, contact us within 24 hours of receiving your order.

Products must be unused, unopened and in their original packaging, with seals and labels intact and in a resellable condition.

Please contact us for return instructions before sending an item back. You are responsible for arranging and paying for return shipping for a change-of-mind return.

After the returned item has been received and accepted following inspection, the eligible product value will be issued as store credit, subject to applicable shipping deductions.

Any deductions will be explained before you return the item and limited to actual outward shipping costs and any return shipping costs paid by Supplemart. We will account for delivery charges already paid and will not charge you twice for the same shipping expense.

We will notify you by email when your return has been processed.

Product faults and warranty claims

Please report product faults or warranty claims within 7 days of receipt to help us resolve them promptly. This reporting period does not reduce any longer manufacturer warranty or rights available under applicable law.

Where a return is necessary, contact us for instructions. If you are asked to pay approved return shipping costs upfront, these will be reimbursed when the claim is accepted.

We aim to process claims within 7 days of receiving the returned item. Available resolutions may include a replacement, where stock is available, or a refund where applicable. Store credit may be chosen by the customer but will not replace a monetary refund where one is legally due.

The change-of-mind conditions above do not restrict remedies for defective, damaged, incorrect or misdescribed goods.

10. Freebies and Promotional Offers

Freebies and promotional offers are governed by the eligibility conditions displayed with each offer.

Where an offer requires multiple qualifying products, those products must be included in the same order. Separate orders cannot be combined to qualify for that offer.

11. Contact Us

For shipping, delivery, cancellation or return enquiries, please provide your order number when contacting us.

Email: supplemart.india@gmail.com
Phone / WhatsApp: +91 8700141332 / +91 8076742452
Contact form: Contact Supplemart

Nothing in this policy excludes or limits rights available to consumers under applicable Indian law.