Is my product eligible for Return?

Products are eligible for return within 7 days of the delivery date. To qualify for a return, the product must be:

  • In its original packaging
  • Unused
  • Unopened and sealed
  • All original tags & labels intact

In cases of Wrong Item Delivered, Item In Box Damaged (but Shipping box is ok), or Missing Item in Order:

  • Contact us with unboxing videos of the packaging box and the product within 3 days of the order delivery date
  • The regular 7-day return policy will not be applicable in this case

Recommendation: Capture an unboxing video as evidence to resolve the above claims.

Cases not eligible for return:
  • Open or used items
  • Complaints of taste, health issues etc. (We recommend consulting a nutritionist or the brand directly in this case)
  • Products with tampered scratch codes, serial numbers etc.
  • Freebie items without the item purchased
What happens if I receive a fake product?

At Supplemart.in, we do not have any 3rd party sellers. 100% of the products listed on our website are fulfilled directly by us in our own warehouse. We are the official, authorised and certified distributor/seller of most of the brands we sell, so you cannot receive a fake product.

If you need help with authenticity verification, contact the brand customer care directly and share product images/batch numbers.

Return Process

How do I initiate a return?

To initiate the return, drop a request at supplemart.india@gmail.com

Note: Return can only be initiated once against a single order. We have the sole discretion to approve OR reject your return request.

What is the Return Process?

Once your return request is approved:

  1. A courier partner will be assigned to pick up your product
  2. You will receive further instructions on how to proceed
  3. Ensure that the product is securely packaged to prevent any damage during the return shipping process
How will the refund be processed?

Upon receiving and inspecting the returned product:

  • We will process your refund within 3 business days
  • Refunds will be issued in the form of store credits or a coupon code
  • Allow 5-7 business days for the refund to reflect in your account

Order and Delivery

What happens if I get a notification that my order was marked as delivered, but I never received it?

In this extremely rare scenario:

  • Inform us within 2 days of receiving the delivery notification
  • We will take necessary action with the courier/delivery person to resolve the case
What Payment Options are accepted at supplemart.in?

Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI

Pay on Delivery: Pay using cash at your doorstep or digitally with an SMS pay link (subject to pin code serviceability)

NOTE: Products classified as LIMITED are not eligible for Cash on Delivery (COD) and can only be purchased through pre-payment. We may request an advance payment as a security deposit for such items. It is important to note that this security deposit is non-refundable if the shipment is returned to us due to an error on the part of the customer.
Does supplemart.in save my Credit/Debit Card information?

Supplemart.in never stores your credit/debit card information. Your card information is securely processed with our payment gateway partners.

How can I cancel an order after placing it?

Cancellation is applicable only before the shipping of the item. An order cannot be cancelled if it has already been shipped. Returns will still be applicable according to our policies.

NOTE: If cancellation occurs after the product has been shipped, the customer is responsible for courier charges for both forward and return shipment. The refund will be issued as store credits or a coupon code valid for one year.
How long does it take to ship the orders?
  • We usually process and dispatch all orders within 1 business day
  • Standard delivery time: 1-3 business days for Delhi-NCR, 5-7 days for the rest of India
  • Working days exclude National Holidays and Sundays

Occasional delays may happen on a case-to-case basis. Supplemart.in is not liable for shipping delays resulting from unforeseen and uncontrollable circumstances.

What happens if my order gets delayed?

While we strive for prompt shipping, delays may occur due to:

  • Recipient unavailability or incorrect contact information
  • Adverse weather conditions
  • Out-of-stock items (rare occurrence)

We will attempt to inform customers about any delays.

How can I track my order?

You will receive a tracking link via text message and email within 24 business hours after placing your order. For further assistance:

  • Email: supplemart.india@gmail.com
  • WhatsApp: +91 8076742452 or +91 8700141332
How do you ship the orders?

We have partnered with various shipment providers, including BlueDart, Delhivery, DTDC, Ekart, Ecom Express, etc., for local delivery to various pin codes in India.

Which locations or Pincodes do you deliver to?

We service over 20,000 Pincodes all over India, catering to the majority of the population and areas of the country. Pincode serviceability may update from time to time and may differ for Prepaid and Pay on delivery methods.

What are the delivery charges at supplemart.in?
  • Complimentary shipping for all prepaid orders
  • Flat fee of 99rs for all cash on delivery orders
  • Additional charge of 99rs for cash on delivery to cover courier company fees
What countries do you ship to?

We currently ship only within India.